Frequently asked questions
Everything you need to know before you book.
- How do I book?
- Pick your date on the homepage, choose what's available, and check out online in a couple of minutes. You'll pay a deposit to reserve and sign the waiver right in checkout.
- How much is the deposit?
- A deposit reserves your date; the balance is due on or before delivery. The exact amount is shown at checkout and varies by item — equipment rentals carry a larger refundable damage deposit.
- Do you deliver and set up?
- Yes. For inflatables we deliver, set up, and tear down — you just enjoy the party. Some equipment is available for pickup too. Delivery fees are calculated from your zip.
- What's your weather policy?
- Safety first — inflatables can't be used in high winds or storms. If the forecast looks unsafe we'll work with you to reschedule. Reach out as early as possible.
- Are you insured?
- Yes — we're fully insured and can provide a Certificate of Insurance (COI) for schools, churches, daycares, and military-base family events. Request a COI on our About page.
- Are the units clean?
- Every unit is cleaned, sanitized, and safety-inspected before each rental.
- What space do I need?
- Each item's page lists its footprint and the clear space needed (including overhead). Make sure the area is flat and accessible.
- When is the balance charged?
- We can auto-charge your saved card before delivery or collect on delivery — your confirmation email spells out exactly what's due and when.